Give customers a reason to come back.
Turn completed purchases into a retention experience. Create loyalty tiers, award points, manage redemptions, and connect store credit to the customer record. A loyalty program that earns data and drives the next visit.
A workflow your team can follow.
Step by step — exactly what happens inside Loyalty & Store Credit.
Complete purchase
A customer finishes a POS or online order. The system calculates points earned based on the order total.
Award points
The customer balance and transaction history update automatically. No staff action required.
Reach a tier
Progress toward a higher tier becomes visible on the customer profile as their spend accumulates.
Redeem value
Use points, coupons, or store credit on a future purchase at POS or online checkout.
Tools that move the operation forward.
Every capability inside Loyalty & Store Credit is designed to save time and keep your business accurate.
Points earning
Award loyalty points on every completed purchase at a configurable earn rate.
Manual point adjustments
Add or deduct points manually with a reason log for exceptions and goodwill gestures.
Loyalty tiers
Automatically progress customers through Silver, Gold, and Platinum tiers based on spend or points.
Coupon redemption
Issue coupons linked to loyalty milestones and let customers redeem them at checkout.
Store credit
Issue store credit for returns or as a reward. Credit applies directly at checkout.
Loyalty transaction history
Every earn, redemption, and adjustment is logged in a clear per-customer ledger.
Marketing integration
Loyalty tier and point data feed into customer segments and marketing automations.
Loyalty analytics
Review points issued, redeemed, and customer tier distribution in reports.
Retail businesses using Loyalty & Store Credit.
"The return customer program"
Café chain, Bengaluru (3 locations)The café awards 1 point per ₹10 spent. At 100 points, customers unlock a free beverage coupon. Within 6 months of launch, 60% of customers had redeemed at least one coupon. The loyalty ledger showed that Platinum-tier members visited 3.2x more frequently than new customers.
"Turning a return into a retention moment"
Home décor store, JaipurA customer returned a damaged lamp. Instead of a cash refund, the store issued store credit equivalent to the product value plus a ₹100 goodwill bonus. The customer returned within 2 weeks and spent 40% more than the credit value.
Built to work with the rest of Control Stack.
Loyalty & Store Credit shares live data with these modules.
Useful for
Manual vs. Loyalty & Store Credit.
See exactly what changes when you replace manual processes with a connected system.
Questions about Loyalty & Store Credit.
The loyalty module is designed to connect with customer purchases across channels. POS and online orders both trigger point earning when a customer is attached.
Yes. Loyalty settings support point adjustments and reward redemption workflows at checkout.
Yes. Loyalty tier and point balance data can support marketing segments and automations within the marketing module.
Yes. Store credit can be issued manually to a customer profile and applied at their next checkout session.
Yes. Tier configuration settings allow you to set the spend or point levels that trigger Silver, Gold, and Platinum progression.
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Start with loyalty & store credit and connect the rest as your business grows.