Refund & Cancellation Policy

Thank you for using Control Stack. Since Control Stack operates as a SaaS platform for merchant operations and an online storefront framework, we maintain clear guidelines regarding subscriptions and customer storefront transactions.

1. Subscription Plans (Store Owners)

For merchants subscribed to paid subscription tiers:

• 14-Day Free Trial: We offer a 14-day free trial on our plans so you can evaluate all POS and marketing features before any billing begins.
• Billing Cycles: Subscriptions are billed in advance on a recurring monthly or annual basis depending on your plan selection.
• Cancellation: You can cancel your subscription at any time directly in your dashboard. You will continue to have access to paid features until the end of your current billing period.
• Refunds: Payments are non-refundable once billed. We do not provide prorated refunds for partial billing cycles.

2. Storefront Customer Purchases (End Users)

Control Stack provides software for merchants to list products and accept payments directly (via UPI, Bank Transfer, Card Gateways, or Cash on Delivery).

• Direct Contract: Any transaction, order, or payment made on an individual merchant's store is strictly between the buyer and that specific merchant.
• Merchant Responsibility: Control Stack does not manufacture, fulfill, deliver, or handle returns for products sold by independent store owners.
• Order Disputes: Customers requesting order refunds or returns must reach out directly to the merchant using the contact information or WhatsApp link provided on their storefront receipt.

3. Billing Inquiries & Errors

If you experience duplicate charges or platform billing discrepancies, please contact our billing team at billing@controlstack.com within 7 days of the transaction for prompt resolution.